Refund Policy

ArtPetsy: Refund and Return Policy

Want to reshape your ArtPetsy? No worries! We’re here to make sure you love your purchase, and we offer a simple and flexible refund and return policy.

What’s refundable?

• Orders within the last 30 days: You can request a full refund or a reprint (depending on the product type) within 30 days of order confirmation.
• Pristine Products: Items must be in perfect condition, unused, and in the original packaging.
• Exceptions: Digital downloads and custom-made products are non-refundable.

How to request a refund:

1. Email contact@artpetsy.com with your order number and reason for return.
2. Wait for our reply with instructions for sending the product (if applicable).
3. Securely pack the product in the original packaging, if available.
4. Ship the product to the address provided in the email reply.

What happens next?

• Once we receive the product, we’ll check its condition and notify you of the refund decision via email.
• If approved, the refund will be processed, and the original payment method will be credited within 5 business days.

Need help?

Reach out to contact@artpetsy.com and we’ll be happy to assist you!

Additional notes:

• We recommend using a trackable shipping service for returns.
• You are responsible for return shipping costs.
• We don’t guarantee receiving items sent without our prior knowledge.

We hope your ArtPetsy journey is always pawsome!

Changes made:

• Language is more casual and friendly, matching ArtPetsy’s tone.
• Focus is shifted to digital and customized products.
• Refund process steps are simplified and clarified.
• Contact information is updated.